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CHANNELFORCE

TERMS OF SERVICE

Last Updated – July 22, 2019

ChannelForce is a platform that provides the ability for software consultants, resellers, VARs, and MSPs to discover cloud offerings to solve their end user’s business needs through any website(s) offered by ChannelForce (collectively, the “Website”), and/or any other digital platform or application accessed by ChannelForce users (the “Platform” and together with the Website, the “ChannelForce Service”). The ChannelForce Service is owned and operated by Pactora Inc., a Delaware corporation (“ChannelForce”, “we” or “us”).

Your use of the ChannelForce Service is subject to the terms and conditions set forth in these Terms of Service (the “Terms of Service”).

PLEASE READ THE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING ANY PART OF THE CHANNELFORCE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND TO ALL THE TERMS OF THE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE CHANNELFORCE SERVICE. USE OF THE CHANNELFORCE SERVICE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF THE TERMS OF SERVICE.

If you are under the age of 18, you represent that you have the consent of a parent or legal guardian to use and access the ChannelForce Service.

1. Updates to Terms of Service; Integration. We may, in our sole discretion, modify the Terms of Service via email or by posting notice on any part of the ChannelForce Service. The “Last Updated” date at the top the Terms of Service indicates when the latest modifications were made to the Terms of Service. By continuing to access and use the ChannelForce Service, you agree to any such modifications. Therefore, you are responsible for reviewing and should become familiar with any such modifications. We recommend that you review the Terms of Service prior to each use of the ChannelForce Service. In addition, when using particular services or features on the ChannelForce Service, you will be subject to any posted guidelines or policies applicable to such services or features that may be posted from time to time, including but not limited to the Privacy Policy as noted below. All such guidelines or policies are hereby incorporated by reference into these Terms of Service.

2. Modifications to the ChannelForce Service. Features of the ChannelForce Service may be modified/deleted and may be temporarily or permanently suspended at any time, with or without notice. ChannelForce will not be liable to you or any third party for any modification, suspension, or discontinuance of the ChannelForce Service.

3. Privacy Policy. Use of the ChannelForce Service is subject to the terms of our Privacy Policy found at https://channelforce.com/privacy-policy/ , which is hereby incorporated into and made part of these Terms of Service. Please carefully review our Privacy Policy. By using or accessing the ChannelForce Service, you agree to be bound by the terms of our Privacy Policy.

4. Intellectual Property. You acknowledge that all materials on the ChannelForce Service, including the Website design, Platform design, graphics, text, sounds, pictures, and other files and the selection and arrangement thereof, and information provided (collectively, “Materials”), are the property of ChannelForce and/or its licensors, and are subject to and protected by United States and international copyright and other intellectual property laws and rights. All rights to Materials not expressly granted in these Terms of Service are reserved to their respective copyright owners. ChannelForce authorizes you to view, download and/or print the Materials only for personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained in the original Materials. Except as expressly authorized by the Terms of Service, you may not copy, reproduce, distribute, republish, download, perform, display, post, transmit, scrape, copy, exploit, create derivative works or otherwise use any of the Materials in any form or by any means, without the prior written authorization of ChannelForce or the respective copyright owner. In an absence of a written agreement, you may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes. The trademarks, service marks, trade names, trade dress and logos (collectively, “Marks”) contained or described at the ChannelForce Service are the sole property of ChannelForce and/or its licensors and may not be copied, altered or otherwise used, in whole or in part, without the prior written authorization of ChannelForce and/or its licensors. ChannelForce reserves the right to enforce its intellectual property rights to the fullest extent of the law.

For the avoidance of doubt, your use of the ChannelForce Service is solely and exclusively under the limited, non-exclusive, non-transferable license granted herein and you will not obtain any ownership interest therein through the Terms of Service or otherwise. All trademarks, service marks, trade names, domain names, slogans, logos, and other indicia of origin that appear on or in connection with any aspect of the ChannelForce Service are either the property of ChannelForce, its affiliates or licensors. ChannelForce retains the right to rescind and terminate the limited license granted hereunder at any point, for any reason. All rights not expressly granted herein by ChannelForce to you are fully reserved by ChannelForce, its advertisers and licensors.

Some of the company and product names, logos, brands, and other trademarks featured or referred to within the ChannelForce Service may not be owned by us, and are the property of their respective trademark holders. These trademark holders are not affiliated with, nor do they sponsor or endorse, Pactora Inc., the ChannelForce Service, our products and services, the Website and/or the Platform.

5. Mobile Participants. You understand and agree that various entities unaffiliated with us make up the “mobile ecosystem” that enables you to access, visit and/or use the ChannelForce Service via your computer, mobile or other device, including without limitation equipment, hardware and software manufacturers and providers, telephone, mobile, wireless, and Internet network providers and carriers, and sellers or providers of content for use with the ChannelForce Service. We do not represent, warrant or guarantee that all portions of the ChannelForce Service, or the ChannelForce Service as a whole, can be accessed via all mobile or other devices, or via all carriers and service plans or is available in all geographic locations.
6. Third Party Sites. Links provided via the ChannelForce Service to third party websites and services are provided only as a convenience. If you use these links, you may leave the ChannelForce Service. ChannelForce does not control nor endorse any such third party websites. You agree that the ChannelForce Parties, as defined below, will not be responsible or liable for any content, goods or services provided by such third party websites or for your use or inability to use such third party websites. You will use such links at your own risk. Your interactions with organizations and/or individuals found on or through the ChannelForce Service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You are advised that other websites on the Internet, including third party websites linked from the ChannelForce Service, might contain material or information: that some people may find offensive or inappropriate; that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others’ rights or otherwise unlawful. ChannelForce expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any third party website.

7. Cloud Offerings. The ChannelForce Service provides you and/or your end users with the ability to purchase or access a variety of cloud product and service offerings made available by ChannelForce or various third party providers. Such offerings are subject to specific terms of service and privacy policies, as applicable. You agree, and your agree to inform your end users of such specific terms of service and privacy policies. Your end user’s use of such offerings will be subject to their applicable terms of service and privacy policies. Terms for the cloud offerings are set forth in the ChannelForce Service. For Services available and ordered on a month-to-month or annual basis (including one, two or three year options), the subscription term begins on the first day of the calendar month following the order date and runs for the designated term (the “Initial Term”). Any fees for subscription cloud offerings provided for a partial month prior to the beginning of the Initial Term shall be prorated based on the number of days remaining in the calendar month. The subscription term automatically renews for successive terms equal to the initial subscription term under the same conditions and financial commitments (“Renewal Term”) unless you cancel the cloud offering(s) prior to the beginning of the Renewal Term. Any fees for licenses added to an existing subscription during the Initial Term or a Renewal Term shall be prorated based on the time remaining in the existing subscription term, such that the term for the additional licenses co-terminates with the existing subscription term.

Fees for the cloud offerings are set forth in the ChannelForce Service. Fees initially charged upon ordering any cloud offering will be effective for the Initial Term and each Renewal Term, provided that ChannelForce reserves the right to increase these fees or add new fees at any time upon 30 days’ notice to you. You agree to pay ChannelForce current fees for the cloud offering(s) you order using one of the payment methods ChannelForce supports. You authorize ChannelForce to charge automatically renewing subscription fees for the Initial Term and each Renewal Term, unless you cancel the applicable cloud offering(s) before the beginning of the applicable Renewal Term. ChannelForce will not issue a refund or credit for any cancellation or usage reductions subsequent to the billing date. Payments due to ChannelForce shall be made without setoff or counterclaim, and without any deduction or withholding. You agree that you will not dispute scheduled transactions with your bank or credit card company, so long as the transactions correspond to the fees for the cloud offering(s) you order. You further agree to notify ChannelForce in writing of any changes in your account information at least 20 days prior to the next billing date.

ChannelForce will bill you on or before the fifth day of each calendar month for: (1) advance payment of recurring fees for cloud offerings with subscription terms beginning that month, and (2) any non-recurring fees incurred during the previous month. Non-recurring fees include, as applicable, any prorated amount for a partial term of a new cloud offering, fees for licenses added to an existing subscription during the subscription term, and any usage-based charges. Amounts not paid to ChannelForce when due will accrue interest at a rate equal to one and one-half percent (1.5%) per month or the highest rate permitted by applicable law, whichever is lower. Upon the nonpayment of any amounts due, ChannelForce reserves the right to: (a) suspend your right to access the applicable cloud offerings; and/or (b) cease accepting new orders for cloud offerings from you.

All fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including
without limitation, sales, use and value-added taxes) (collectively, “Taxes”). You are ultimately
responsible for payment of all Taxes and any related interest and/or penalties resulting from any
payment of fees hereunder, other than any Taxes based on ChannelForce’s net income. You acknowledge
and agree that ChannelForce will not collect taxes unless otherwise required by law, and you agree to remit any and all Taxes due pursuant to applicable law

8. Use of the ChannelForce Service. You will be required to establish an account in order to use the ChannelForce Service and/or take advantage of certain features. If so, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the ChannelForce Service; and (b) as permitted, maintain and promptly update such information. If you provide any information that is false, inaccurate or outdated, or ChannelForce has reasonable grounds to suspect that such information is false, inaccurate or outdated, or that you are using the ChannelForce Service not in compliance with these Terms of Service, ChannelForce has the right to suspend or terminate your account.

You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account. Your account is meant to be private and you shall not share accounts for any reason. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. You agree to be responsible for all charges resulting from the use of your account via the ChannelForce Service, including charges resulting from unauthorized use of your account.

You agree to use the ChannelForce Service only for lawful purposes and that you are responsible for your use of and communications and content you may post via the ChannelForce Service. You agree not to post or transmit any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes upon others’ intellectual property rights, impersonates any individual or entity, or otherwise violates any applicable law. You agree not to use the ChannelForce Service in any manner that interferes with its normal operation or with any other user’s use of the ChannelForce Service.

You may not do any of the following while accessing or using the ChannelForce Service: (i) access, tamper with, or use non-public areas of the ChannelForce Service, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the ChannelForce Service by any means other than through our currently available, published interfaces that are provided by us, unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the ChannelForce Service to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the ChannelForce Service, or otherwise creating an undue burden on the ChannelForce Service.

You may not use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the ChannelForce Service. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of any part of the ChannelForce Service.

You further agree that you will not access the ChannelForce Service by any means except through the interface provided by ChannelForce for access to the ChannelForce Service. Creating or maintaining any link from another application to any page at the ChannelForce Service without the prior authorization of ChannelForce is prohibited. Running or displaying the ChannelForce Service, or any information or material displayed via the ChannelForce Service in frames or through similar means on another website or application without the prior authorization of ChannelForce is prohibited. Any permitted links to the ChannelForce Service must comply with all applicable laws, rule and regulations.

ChannelForce makes no representation that Materials contained, described or offered via the ChannelForce Service are accurate, appropriate or available for use in jurisdictions outside the United States, or that these Terms of Service comply with the laws of any other country. Visitors who use the ChannelForce Service and reside outside the United States do so on their own initiative and are responsible for compliance with all applicable law. You agree that you will not access the ChannelForce Service from any territory where its contents are illegal, and that you, and not the ChannelForce Parties, are responsible for compliance with applicable law.

9. Communications to You. The communications between you and us usually use electronic means, whether you access, visit or use the ChannelForce Service, send us messages, or whether we post notices on the ChannelForce Service or communicate with you via messaging. For contractual purposes, you (a) consent to receive communications from us in electronic form; and (b) agree that all notices, documents, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. Your consent to receive communications and do business electronically, and your agreement to do so applies to all of your interactions and transactions with us.

10. Content. All Content is the sole responsibility of the person who originated such content. You acknowledge that all content transmitted or accessed by you using the ChannelForce Service, is at your own risk and you will be solely responsible and liable for any damage or loss to you or any other party resulting therefrom. You remain solely responsible for all Content that you transmit in connection with the ChannelForce Service, and you warrant that you possess all rights necessary to provide such Content. We reserve the right to remove any objectionable Content in our sole discretion. You understand that by providing Content publicly in connection with the ChannelForce Service, you hereby grant us a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sublicenseable and transferable right to fully exploit such Content (including all related intellectual property rights) in connection with our business.

For purposes of these Terms of Service, the term “Content” includes, without limitation, any information, text, reviews, videos, audio clips, comments, information, data, photographs, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible through the ChannelForce Service.

11. Termination. You may discontinue access to and participation in the ChannelForce Service at any time. Upon discontinuance of use/termination for any reason, ChannelForce may delete all data/information related to user from the ChannelForce Service.

12. Disputes between ChannelForce Service Users and Cloud Offerings. If a cloud offering or user of the ChannelForce Service is unable to fulfill any of its commitments to other parties, the offering and/or user shall work with each other to reach a mutually satisfactory resolution. Please note that it is such offering’s or user’s responsibility (and not Pactora Inc. or the ChannelForce Service) to issue refunds or to provide any of the applicable cloud services, unless specifically provided by ChannelForce. We are under no obligation to become involved in disputes between offerings and users, or users and any third party. In the event of any dispute, such as a cloud offering’s alleged failure to comply with the terms or alleged failure in fulfillment of a cloud offering’s services, users should contact the applicable cloud offering directly regarding such dispute and/or refund.

13. Features and Cloud Offerings on the Service are Not Necessarily Endorsed by Us. We do not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted, uploaded, transmitted, sent or otherwise made available on or through the ChannelForce Service or endorse any particular cloud offering, including without limitation in public discussion or review areas, or elsewhere, if applicable. Any Content posted, uploaded, transmitted, sent or otherwise made available on or through the ChannelForce Service, including advice and opinions, are the views and responsibility of those who post the content and do not necessarily represent our views or the views of our licensors, vendors, and/or service providers. You agree that we and our licensors, vendors, and/or service providers are not responsible, and shall have no liability to you, with respect to any content posted, uploaded, transmitted, sent or otherwise made available on the ChannelForce Service.

14. Representations. You expressly represent, warrant, and/or acknowledge that:

a. ChannelForce does not warrant or guarantee the suitability or availability of any Material or Content, including without limitation any cloud offering, found through the ChannelForce Service.

b. ChannelForce does not screen the authenticity or quality of any Material or Content or any provider of Material or Content, including without limitation cloud offering, products or services found through the ChannelForce Service.

c. ChannelForce makes no representations or promises regarding any Material or Content, and that many of the Material or Content provided via the ChannelForce Service may be owned or licensed by third parties.

d. ChannelForce is not a party to any transaction between you and any other individual, entity, reseller, cloud offering, legal or governmental entity, or municipality. Any dispute shall be resolved between yourself and such applicable party.

e. Any information, including any data, Materials, or Content on the ChannelForce Service, including on any Facebook, Instagram or Twitter page, are for informational purposes only.

f. You assume all risk when using the ChannelForce Service, including all of the risks associated with any online or offline interactions with other users, cloud offerings, products and services, and from additional fees or charges from your mobile carrier.

g. You are providing and/or using cloud offerings in accordance with applicable law, including without limitation the collection of personal data, and are not relying on ChannelForce for any such advice or counsel regarding applicable law, and acknowledge ChannelForce is not responsible for any such breaches of data caused by third parties, including cloud offerings.

15. Warranties, Disclaimers and Limitations of Liability. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE CHANNELFORCE SERVICE IS AT YOUR SOLE RISK. THE CHANNELFORCE SERVICE AND THE ASSOCIATED MATERIALS AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THESE TERMS OF SERVICE, CHANNELFORCE, ITS PARENT, SUBSIDIARY AND OTHER AFFILIATED COMPANIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND OTHER REPRESENTATIVES (COLLECTIVELY, THE “CHANNELFORCE PARTIES”), EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE CHANNELFORCE PARTIES MAKE NO WARRANTY THAT: (I) THE CHANNELFORCE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE CHANNELFORCE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) INFORMATION THAT MAY BE OBTAINED VIA THE CHANNELFORCE SERVICE WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY AND ALL PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL, INCLUDING ALL MERCHANDISE, GOODS AND SERVICES, OBTAINED OR PURCHASED BY YOU DIRECTLY OR INDIRECTLY THROUGH THE CHANNELFORCE SERVICE, SUCH AS ANY CLOUD OFFERINGS, WILL MEET YOUR EXPECTATIONS OR NEEDS; AND (V) ANY ERRORS IN THE CHANNELFORCE SERVICE WILL BE CORRECTED.

THE CHANNELFORCE PARTIES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THE CHANNELFORCE SERVICE, INCLUDING ANY LIABILITY: (I) AS A PUBLISHER OF INFORMATION; (II) FOR ANY INCORRECT OR INACCURATE INFORMATION; (III) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA; (IV) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR VIA THE CHANNELFORCE SERVICE; (V) FOR ANY DISPUTES BETWEEN USERS OF THE CHANNELFORCE SERVICE OR BETWEEN A USER OF THE CHANNELFORCE SERVICE AND A THIRD PARTY SUCH AS A CLOUD OFFERING; OR (VI) FOR ANY OTHER MATTER RELATING TO THE CHANNELFORCE SERVICE OR ANY THIRD PARTY. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF AN INDIVIDUAL ADVISES THE CHANNELFORCE PARTIES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CHANNELFORCE AND YOU. THE PRODUCTS, INFORMATION AND SERVICES OFFERED ON AND THROUGH THE CHANNELFORCE SERVICE WOULD NOT BE PROVIDED TO YOU WITHOUT SUCH LIMITATIONS.

NOTWITHSTANDING THE FOREGOING, THE SOLE AND ENTIRE MAXIMUM LIABILITY OF THE CHANNELFORCE PARTIES FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE CHARGES PAID BY YOU DIRECTLY TO CHANNELFORCE VIA THE CHANNELFORCE SERVICE FOR SERVICES PROVIDED SOLELY AND DIRECTLY BY CHANNELFORCE (WHICH DO NOT INCLUDE ANY SUBSCRIPTION FEES FOR CLOUD OFFERINGS PROVIDED BY THIRD PARTIES) TO YOU IN THE SIX MONTHS PRIOR TO SUCH CAUSE OR CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU.

If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

16. Indemnification. You agree to indemnify, defend and hold harmless the ChannelForce Parties against all claims, demands, causes of action, losses, expenses, damages and costs (including any reasonable attorneys’ fees), resulting or arising from or relating to your use of the ChannelForce Service, any activity related to your account by you or any other person permitted by you, any Content that you submit to, post on or transmit through the ChannelForce Service, your breach of these Terms of Service, your infringement or violation of any rights of another, or termination of your access to the ChannelForce Service. We reserve the right to assume, at our sole expense, the exclusive defense and control of any such claim or action and all negotiations for settlement or compromise, and you agree to fully cooperate with us in the defense of any such claim, action, settlement or compromise negotiations, as requested by us.

17. Applicable Law and Jurisdiction. Your use of the ChannelForce Service is governed by and will be enforced under the laws of the State of Delaware without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Delaware. You agree that printed copies of any and all agreements and/or notices in electronic form are admissible in any legal or regulatory proceedings. Any controversy, claim, suit, injury or damage arising from or in any way related to the ChannelForce Service or these Terms of Service shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association then in effect and before a single arbitrator chosen by ChannelForce. Any such controversy, claim, suit, injury or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury or damage of any other party. ChannelForce may seek any interim or preliminary relief from a court of competent jurisdiction in any jurisdiction necessary to protect its rights pending the completion of arbitration. Each party shall assume its own costs of arbitration. IN ANY CLAIM, ACTION OR PROCEEDING TO ENFORCE ANY RIGHT OR OBLIGATION OF THE PARTIES UNDER THE TERMS OF SERVICE INCLUDING, WITHOUT LIMITATION, RELATING TO YOUR USE OF THE CHANNELFORCE SERVICE, YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY.

18. Procedure for Notifying the Company of Copyright Infringement. Those who believe that their copyrighted work has been infringed or are aware of other infringing material, should contact our Copyright Agent at the address listed below and provide us with the following information:

a. An electronic or physical signature of a person authorized to act on behalf of the owner of the copyrighted work that has allegedly been infringed.

b. Identification of the copyrighted work claimed to have been infringed.

c. Information describing where the allegedly infringing material is located on the ChannelForce Service.

d. Your address, telephone number, and email address.

e. A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

f. A statement by you that the above information in your notification is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act on the copyright owner’s behalf.

The foregoing information may be emailed to support@channelforce.com or mailed to our Copyright Agent at the following address:

Copyright Agent – Pactora Inc.
support@channelforce.com

Following receipt of the information listed above, we will remove or disable access to the infringing material and take reasonable steps to notify the user responsible for posting said material. The posting of infringing copyrighted material may result in the termination of user privileges of such user.

19. U.S. Export Controls. The ChannelForce Service may be subject to United States export controls. No part of the ChannelForce Service may be exported or re-exported into any country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By using the ChannelForce Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

20. Miscellaneous. These Terms of Service constitute the entire agreement between ChannelForce and each user of the ChannelForce Service with respect to the subject matter of these Terms of Service.

If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions will not be affected.

The failure of the ChannelForce Parties to insist upon strict adherence to any term of these Terms of Service shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term contained in these Terms of Service. You may not assign your obligations or rights hereunder to another entity or individual. You will not participate in a class action or class-wide arbitration for any claims. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US, INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. We may transfer, assign or delegate these Terms of Service and its rights and obligations without your consent.

We shall have no liability to you hereunder if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of us or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm.

No agency, partnership, joint venture, or employment is created as a result of these Terms of Service and you do not have any authority of any kind to bind us in any respect whatsoever.

No action arising out of these Terms of Service or your use of the ChannelForce Service, regardless of form or the basis of the claim, may be brought by you more than one (1) year after the cause of action has arisen (or if multiple causes, from the date the first such cause arose).

20. Customer Service. If you have any comments or questions regarding these Terms of Service, or wish to report any violation of these Terms of Service, you may contact us at support@channelforce.com.

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